It’s that time of year again, the dreaded end of year performance reviews have arrived. I work in this business, and I dread them. I know the line managers and executives do too, but we continue on with the process, forcing people into neat boxes and then having awkward conversations with them about why they […]

There’s a line of thought out there that if you want happy employees all that you need to do is pay them well and give them a little positive reinforcement. The ol’ atta’ boy, good job, great work or a high five. Only problem with this thinking, it’s just not true. If you want to […]